ONLINE SELF SERVICE CENTRE DESIGN

3rd Time Media has designed the online Self Service Centre for Frontline, the general insurance consumer division of the BGL Group.

The objectives of the project were threefold, reduce the volume of calls for service related queries; provide customers with a choice of where to service their policies; and provide customers with online self-servicing capabilities.

3rd Time Media approached the design of the self service centre to ensure that the screens retained a functional and practical approach, easy to use, with a contemporary design.

The designs will support all of the Frontline brands, including Budget Insurance, ibuyeco, QuoteMart and Dial Direct. In addition, the designs will be rolled out to support the business partners of Junction, M&S, Post Office, Barclays, HSBC, Bradford & Bingley, Nationwide, Co-op Insurance and Lloyds TSB.

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